It was a cold December night when we received a call at 21;30 from a utility company we sub contact to asking us to attend an elderly vulnerable lady that had no water and plumbers who had left her in this position would not return or answer the phone..We agreed to attend as priority and got to the job at 22 hours, what we found was utterly shocking. The lady was not just vulnerable but had literally lost her husband the week before, and had now fallen foul to a rouge trader earlie...